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MIDLAND SHARED SPACES, INC.
IT Support Technician
POSITION DESCRIPTION

The IT Support Technician is the person which ultimately assists the IT Director perform in the areas of administration, implementation, development, instruction, service and support. Located in Midland, Texas, Midland Shared Spaces (MSS) is a Class A commercial office property designed to house multiple independent nonprofit tenants in one building to create economic efficiencies, increase collaboration and better serve the community.

POSITION RESPONSIBILITIES

  • Provides timely, accurate, and consistent service, presentation and support to internal and external users and clients
  • Provides occasional on-call service and support during nights and weekends
  • Maintains, repairs, and troubleshoots computer systems, computer peripherals and software packages
  • Performs basic troubleshooting of personal computers, laptops and tablets
  • Demonstrates general knowledge of Microsoft Windows and Office365 products
  • Documents, maintains, upgrades or replaces hardware and software systems
  • Performs removal of adware, malware, spyware and viruses when necessary
  • Supports and maintains user account information including rights, security and systems groups
  • Performs remote access to troubleshoot user issues
  • Provides user support for audio/video conferencing software/hardware
  • Provides printer maintenance/support
  • Confer with IT management to help determine specific goals and objectives
  • Identifies, researches, and resolves technical problems
  • Responds to telephone calls, email, help desk tickets and other requests for technical support
  • Documents, tracks and monitors problems to ensure timely resolution
  • Demonstrates knowledge of commonly used concepts, practices, and procedures within IT support
  • Interacts effectively with all levels of management, technical and non-technical
  • Explains requirements and technical scenarios to non-technical people
  • Demonstrates excellent problem solving and troubleshooting skills
  • Ability to prioritize and multi-task when answering emails, taking phone calls, or walk-ups and respond accordingly to all user requests in a timely manner
  • Demonstrates excellent verbal and written communication skills
  • Adept at learning new technology and able to transfer knowledge to team members and users

PREFERRED QUALIFICATIONS:

  • Minimum of 3-5 years IT support experience
  • Technical Certifications

PERSONAL CHARACTERISTICS:

The IT Support Technician must be:

  • A person committed to and enthusiastic about the mission of MSS
  • A strategist who is adept at planning, prioritizing, organizing and following through
  • An effective communicator
  • A person with credibility, good judgment, honesty, integrity, trust, and the ability to motivate others in a similar vein
  • A person who understands the value of customer and client relationships, and commits to uphold the quality of MSS service
  • A person who shares information readily, listens as well as gives advice and respects the abilities of others
  • A person who presents a high degree of maturity, self-confidence, flexibility and caring
  • A person invested in the well-being of local nonprofits and the community

COMPENSATION:

Compensation will be commensurate with experience and record of successful achievement. 
Salary Range: $40,000 - $60,000.
Benefits:

  • 5% salary match to 401k Retirement Plan
  • Full Health Insurance
  • Optional Dental/Vision plans
  • 9 observed holidays, 2 floating holidays
  • Paid-Time-Off (2 weeks vacation + 6 days sick leave)

ADA:

  • Ability to travel independently in the community to attend various meetings with other personnel and public
  • Ability to converse verbally and in writing with others regarding activities and services with various stakeholders and employees
  • Ability to utilize MSS information systems and multi-line phone system
  • Ability to physically lift and move heavy equipment weighing up to 75 pounds 

HOW TO APPLY:

Please submit a letter of interest, résumé, name and contact information for 3-5 references by email to  (No phone calls please).